Affordable Systems and Professional Networking
"If it involves a computer, we specialize in it"
The
Computer Brothers
The 3 Tier Support System
Premiere Network Support Services
The Computer Brothers’ 3 Tier Support System provides Scheduled Service,
On-demand Support, and Emergency
response, onsite and remote assistance to
maintain a stable and productive computing environment and reduce downtime.
Plan Features Include:
Tier 1 Scheduled Service
Inspect
Network Security Regularly
Check for, And Repel Network Intrusion Attempts Regularly
Check And Optimize
Network Configuration
Check For Updates To Network Operating Systems
Monitor Internet Connection And Performance
Monitor Logs For Any Problems
Tier 2
*On-Demand
Support
Network Administration
User Account Add/Change/Delete
Virus Cleanup
Desktop Application Support
Mobile User Support
E-Mail Application Support (Microsoft Outlook)
Printing Support
Internet Browser Support
Microsoft Office (Word, Excel, PowerPoint)
Firewall Rule Updates
Internet Connectivity Problems
Tier 3 Emergency Response
Downed server! Guaranteed 4 Hour Response
Real-time Monitoring Of Servers
Virus Outbreak Response Team
Email Communications Availability Monitoring
Hardware Failure Troubleshooting
Insurance Claim Assistance
|
Windows
expertise
Linux
expertise
